Last Updated: 15/4/2026
Welcome to the Privacy Policy for MK Heating Engineers (“we”, “us”, or “our”). We operate the website www.mkheating.co.uk (the “Service”).
We are committed to protecting your personal data and your privacy. This policy explains how we collect, use, and safeguard your information when you visit our website, request a quote, or use our heating and plumbing services.
1. The Data we collect
We may collect and process the following types of personal information:
- Identity Data: Name and title.
- Contact Data: Billing address, service address, email address, and telephone numbers.
- Service Data: Details about your boiler, heating system, or plumbing issues provided during enquiries.
- Technical Data: IP address, browser type, and usage data collected automatically via cookies when you browse our site.
2. How We Collect Your Data
We collect data through:
- Direct Interaction: Information you provide by filling in contact forms on our website, emailing us, or calling us for a quote or emergency repair.
- Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing patterns via cookies.
3. How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly, we use your data to:
- Provide Services: To carry out heating installations, boiler servicing, or repairs.
- Communication: To respond to your enquiries, provide quotes, and send appointment reminders (e.g., annual gas safety checks).
- Legal Obligations: To issue Landlord Gas Safety Certificates (CP12) and comply with Gas Safe Register requirements.
- Marketing: With your consent, to send you updates or offers (you can opt-out at any time).
4. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Regulatory Bodies: Such as the Gas Safe Register or Oftec, to register installations or safety checks.
- Sub-contractors: Trusted engineers who may assist in fulfilling your service (only as necessary).
- Legal Authorities: If required to do so by law or to protect our rights and safety.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is limited to employees and partners who have a business “need to know.”
6. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (usually 6 years for tax and certification purposes).
7. Your Legal Rights
Under the UK GDPR, you have rights including:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct any inaccurate information.
- Erasure: Request that we delete your data (where applicable).
- Object/Restrict: Object to the processing of your data for marketing.
8. Cookies
Our website uses cookies to improve your browsing experience. You can set your browser to refuse all or some browser cookies, but note that some parts of this website may become inaccessible or not function properly if you do.
9. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
MK Heating Engineers
Email: info@mkheating.co.uk
Phone: 020 8892 9346
Address: 10 Millside Place, Isleworth, TW7 6BU